Complaints Process

New Complaints

If you have a complaint, please contact us so we can put it right.

You will need to provide us with your full details, 

Call: 028 7181 3115

Email: info@nicholloils.com

Write to us: Nicholl Fuel Oils Ltd

176 Clooney Road,

Eglinton,

BT47 3DY

Property Damage Report (Customer)

If one of our lorries or drivers has damaged something at your property, tell us here. Photos help a lot. Please hold off on any repairs until we have been in touch, so we can have a look first: Nicholl Forms

Wrong Delivery Report (Customer)

IMPORTANT: if you think the wrong fuel may have gone into your tank, do not use your boiler, cooker, heater or engine, and do not let anyone else use it. Turn it off at the switch and ring us straight away on the number on your delivery docket before you fill this form in. Using the wrong fuel can damage your appliance and can be dangerous. If the problem is something else - oil delivered to the wrong address, the wrong amount, or a delivery that never turned up - fill this in and we will come back to you. Nicholl Forms

Spillage Overflow Report (Customer)

If oil has spilled or overflowed at your property, tell us here and we will get someone on to it. If oil is still escaping, or it has reached a drain, stream or well, please ring us as well as filling this in - do not wait for a reply. Keep people and animals away from the spill and do not use naked flames nearby. Nicholl Forms

Please note, complaints by email should only be directed to the above e-mail addresses, to ensure they are dealt with as quickly as possible. Any complaints directed to any individual’s email address other than the two addresses provided above, may not be handled as promptly.

We would like to thank you for taking the time to get in contact with us and we will aim to respond to you as quickly as possible.