COVID-19: An update for our customers
We are currently experiencing exceptional call demand in our office which remains staffed. We appreciate that you may be calling to request a boiler service or breakdown repair and we will contact you ASAP.
We outline below some information you may find helpful.
If you have ordered a boiler service or require a breakdown repair, we will endeavour to confirm an appointment time to you ASAP.
We will continue to schedule the appointments in the order they are placed with us.
If you have booked an appointment please keep the access clear and ensure the boiler house or garage is unlocked, especially if you may have to self-isolate.
We have had to introduce boiler service procedures detailed below. Please make yourself aware of them
The situation around COVID-19 is constantly evolving, so we are constantly reviewing the best ways to protect you and our employees.
Boiler Service :
We’re still servicing boilers delivering to you – but with a few changes
For the foreseeable future we are asking our service engineers to keep interactions with all customers to an absolute minimum.
This means that, for the time being at least, they will not be able to attend any appointment that requires them to enter into the house to service or repair your boiler.
We feel this is the best way to protect everyone.
We can only service or repair your boiler if it is located in your garage or boiler house and not in your house.
We will not ask you to handle anything.
In the circumstances we will not be asking for your signature on any documentation.
Payment will be by Credit or Debit card.
Vehicles also have GPS tracking fitted.
Please ensure access is clear
Your garage / boiler house is unlocked